Yes, we are still operating and shipping boxes. However, we are experiencing delays in both Australia and New Zealand which could affect your box's arrival time.

<span id="isPasted" style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, we are still operating and shipping boxes. However, we are experiencing delays in both&#xA0;<a href="https://au-help.dollarshaveclub.com/hc/en-us/articles/360047095473-Australia-shipping-delays" rel="noopener" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Australia</a><span style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and&#xA0;<a href="https://au-help.dollarshaveclub.com/hc/en-us/articles/360045799894-New-Zealand-shipping-delays" rel="noopener" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">New Zealand</a><span style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;which could affect your box&apos;s arrival time.

Is Dollar Shave Club still operating?

Our distribution centers are sanitizing surfaces according to CDC guidelines and all workers are implementing “social distancing” practices to be extra safe. Everyone who can, is working from home. If you’re concerned about the safety of receiving a

<span id="isPasted" style="box-sizing: border-box; color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our distribution centers are sanitizing surfaces according to CDC guidelines and all workers are implementing &#x201C;social distancing&#x201D; practices to be extra safe. Everyone who can, is working from home. If you&#x2019;re concerned about the safety of receiving a box in your home, the World Health Organization has more info on the topic&#xA0;<a href="https://www.who.int/news-room/q-a-detail/q-a-coronaviruses" rel="noopener" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">here</a>.

Is it still safe to receive a box from Dollar Shave Club?

Yes, your next box will ship on its scheduled date.

<span id="isPasted" style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, your next box will ship on its scheduled date.

Will my next box arrive per usual?

Contact us here. Our Club Pros are available to help you via email.

<a href="https://au-help.dollarshaveclub.com/hc/en-us/requests/new" id="isPasted" rel="noopener" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Contact us here.</a><span style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;Our Club Pros are available to help you via email.

How do I get in contact if I have additional questions regarding Dollar Shave Club's response to COVID-19?

Need Help? Send us an email and we'll get back to you as quickly as possible

Dollar Shave Club Australia

COVID-19

General Questions

Is there a fee to join?

Can I customize my subscription box frequency?

Student and Graduate Discount

How do I contact you?

How does a Dollar Shave Club Membership work?

Are your products available by subscription?

Do you offer a free trial?

Can women use your products?

What can I expect in my first shipment?

What if I want more than one blade type?

When will you ship my first order?

Someone just referred me, but I forgot to use the link

Partnerships and Media Inquiries

Sign Up Questions

What are my payment options?

What currency are your prices in?

Do I have to pay for shipping?

Do you ship to P.O. boxes?

Is there an additional fee for on demand orders?

When will my order arrive?

Can I send an on demand to a different address?

Do you offer expedited shipping?

Can I pay for an on demand order with a different card?

Where do you ship?

Do I have to be home to receive my order?

Do you accept PayPal?

Shipping and Billing

Do you offer any beard grooming products?

Are your products organic?

Are your products tested on animals?

Are your products for all skin types?

Help! My child or pet ate your product.

Frequently Asked Product Questions

What is your cancellation policy?

What's your referral policy?

What do you mean by 30-day Money Back Guarantee?

What is your return policy?

What is your refund policy?

Policies

The DSC mobile app is being discontinued.

Our App

Can I skip a shipment?

Help! I forgot my email.

How do I update my payment information?

How do I change my address?

How can I reactivate my account?

Help! I forgot my password.

I can't log in to my account

Account Settings

What if I don't need an upcoming shipment?

Where are my Membership Settings?

How do I cancel my account?

What if I run out of something before my subscription box ships?

How do I switch razors?

Membership Settings

My Account

Where's my order?

Will I get a handle with my first purchase?

How do I remove products from my subscription box?

How do I remove products from my cart?

Subscription box vs. Cart

Auto-Restock vs. Get This Once

Can I remove blades from my box?

Where can I find my order history?

How can I add or remove products from my box?

Help! I received the wrong item.

How long does it take for my order to process?

My Box

When will I be billed?

How do I track my order?

Can I get my order shipped now?

Do on demand orders affect my next subscription box?

I think my last order was shipped to my old address. Help!

Shipping

My Orders

Why did we switch our 4-blade and 6-blade razors?

Why do the Club Series Blades not fit on the Heritage Handles (And Vice Versa)?

Which handle in compatible with my blades?

I need a new handle

How do I buy extra blades?

How do I buy extra handles?

What do you recommend for thick facial hair?

What do you recommend for head shavers?

Do your blades fit other handles?

How many shaves will I get from one cartridge?

Do any of the blades have a trimmer?

Do you sell safety razors?

Can I receive fewer blades?

Do you offer any shaving products besides blades?

Do you still carry the Heritage Series blades and handles?

Blades

How do I use Shave Gel?

What are the ingredients in Shave Gel?

How do I order Shave Gel?

How do I store Shave Gel?

Is Shave Gel scented?

Why should I buy Shave Gel?

Shave Gel

What are the ingredients in Shave Butter?

How do I order Shave Butter?

Is Shave Butter scented?

How do I use Shave Butter?

Is there actual food butter in Shave Butter?

Is Shave Butter edible?

How long will a 170g tube of Shave Butter last?

How do I store Shave Butter?

Shave Butter

What are the ingredients in Shave Cream?

How do I use Shave Cream?

Why should I buy Shave Cream?

How do I store Shave Cream?

Can I use Shave Cream to shave my legs?

Is Shave Cream scented?

Is Shave Cream the same as Shave Butter?

Is Shave Cream similar to aerosol shaving cream?

How do I order Shave Cream?

Anything else I should know about Shave Cream?

Shave Cream

What are the ingredients in Prep Scrub?

How is Prep Scrub different from the Hydrating Face Wash?

Is Prep Scrub scented?

Can women use Prep Scrub?

How often can I use Prep Scrub?

How do I store Prep Scrub? What's the shelf life?

How do I order Prep Scrub?

How long will a tube of Prep Scrub last?

How do I use Prep Scrub?

I have acne, can I use Prep Scrub?

Prep Scrub

What are the ingredients in Post Shave Cream?

How do I order Post Shave Cream?

Is Post Shave Cream an aftershave or a moisturizer?

Is Post Shave Cream scented?

How do I use Post Shave Cream? How much should I use?

How long will Post Shave Cream last?

Post Shave Cream

What are the ingredients in Post Shave Dew?

How do I purchase Post Shave Dew?

What's the shelf life of Post Shave Dew?

How long will a bottle of Post Shave Dew last?

Is Post Shave Dew scented?

How do I use Post Shave Dew?

How is Post Shave Dew different from Post Shave Cream?

Is Post Shave Dew an aftershave or a moisturiser?

Why should I buy Post Shave Dew?

Post Shave Dew

How do I use Beard Oil?

How often should I be using Beard Oil?

I have oily skin, can I use Beard Oil?

How long will a bottle of Beard Oil last?

How do I store Beard Oil? What’s the shelf life?

Is Beard Oil scented?

Can I use Beard Oil as a shaving aid?

How do I order Beard Oil?

Why should I use Beard Oil?

What are the ingredients in Beard Oil?

Beard Oil

Shaving Products

What are the ingredients in Hair Gel?

Why should I buy Hair Gel?

How do I order Hair Gel?

Is Hair Gel scented?

How do I use Hair Gel?

How long will Hair Gel last?

How do I store my Hair Gel?

Hair Gel

How do I use Hair Fiber?

What are the ingredients in Hair Fiber?

Why should I buy Hair Fiber?

How do I order Hair Fiber?

Is Hair Fiber scented?

How long will a puck of Hair Fiber last?

How do I store Hair Fiber?

Hair Fiber

What are the ingredients in Hair Paste?

Why should I buy Hair Paste?

How do I order Hair Paste?

Is Hair Paste scented?

How do I use Hair Paste?

How long will a tube of Hair Paste last?

How do I store Hair Paste?

Hair Paste

What are the ingredients in Hair Cream?

Why should I buy Hair Cream?

How do I order Hair Cream?

Hair Cream

Hair Styling