Help Center

COVID-19

• Australia shipping delays
• Is Dollar Shave Club still operating?
• New Zealand shipping delays
• Is it still safe to receive a box from Dollar Shave Club?
• Will my next box arrive per usual?
• How do I get in contact if I have additional questions regarding Dollar Shave Club’s response to COVID-19?

Sign Up Questions

• Is there a fee to join?
• Can I customise my restock frequency?
• How do I contact you?
• How does a Dollar Shave Club membership work?
• What is a Starter Set?
• Can I purchase products without a membership?

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Shipping and Billing

• What are my payment options?
• What currency are your prices in?
• Do I have to pay for shipping?
• Do you ship to P.O. boxes?
• Is there an additional fee for Now Box orders?
• When will my order arrive?

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Frequently Asked Product Questions

• Are your products vegan?
• Do you offer any beard grooming products?
• Are your products organic?
• Are your products tested on animals?
• Are your products for all skin types?
• Help! My child or pet ate your product.

Policies

• What is your cancellation policy?
• What's your referral policy?
• What do you mean by Money Back Guarantee?
• What is your return policy?
• What is your refund policy?